Working in Customer Success, we hear the same terms all the time: ARR, Churn, MRR, Retention, SaaS, etc. But have you ever found yourself wondering, “who tweeted it first?” Well, we did, and after conducting some very in-depth research, this post was born. This week, we looked at some commonly-used terms in the world of Customer Success and made a few discoveries on who tweeted it first. As you would expect, there’s a good mix of tweets that make perfect sense, no sense, and some that are just hilarious.
Here are the CS terms we researched:
- Annual Recurring Revenue
- Client Success
- Customer Churn
- Customer Health Score
- Customer Lifecycle
- Customer Retention
- Customer Success
- Customer Success Manager
- Monthly Recurring Revenue
- Net Promoter Score
— Japman Bajaj (@Japman_Bajaj) December 22, 2009
Leaving the freshly baked bread to cool; kicking off a Gentoo install of MythTV to churn for a day or so; putting the empty milkbottles out…
— Adrian McEwen (@amcewen) November 22, 2006
Thinking a lot. Probably too much. Churn. Churn. Churn.
— Tom Coates (@tomcoates) December 6, 2006
[Client Success] Time to roll up my sleeves. Working on a 30-60-90 Day plan.
— Jan Poston Day (@jpostonday) November 2, 2007
— MaRS (@MaRSDD) August 5, 2009
Up-Sell Instead Of Cross – Sell Your eBay Items (http://tinyurl.com/yss379)
— eBusiness Services (@ebusiness) April 17, 2007
Study: Data breaches leading to higher costs, customer churn – http://tinyurl.com/2j9svc
— ZDNet (@ZDNet) November 28, 2007
— Alex Outwater (@aoutwater) April 10, 2012
is doing some customer lifecycle analysis.
— Matthew Pennell (@matthewpennell) February 11, 2008
Writing a report on the Google OSS and how it dominates. Well, that is called “customer retention” in the business strategy world
— Chris Abraham (@chrisabraham) March 3, 2007
Adam, I wonder what the Crocs customer retention rate is? Will the 4 non-Crocs kids get Crocs, or will the 6 buy something else next?
— muckdog (@muckdog) May 29, 2007
Beyond Customer Satisfaction: Do You Focus On Customer Success? http://tinyurl.com/2d9keg
— EyesOnSales (@EyesOnSales) June 28, 2007
— Parature (@Parature) October 27, 2009
Customer Success Manager – Jobvite – San Francisco, CA http://snipr.com/2eyin
— ATS Jobs (@atsjobs) June 11, 2008
customer success manager
— Yusuke FUJISAWA (@yusukef) July 3, 2008
The benefits of a monthly recurring revenue model in tough economic times http://bit.ly/ZNPZ
— Kissmetrics (@Kissmetrics) December 23, 2008
Buzzword bingo. “Net promoter score.”
— Peter Merholz (@peterme) March 24, 2007
in the zone….net promoter score….that’s all you need.
— Denise Wymore (@denisewymore) May 22, 2007
is getting ready for a Quarterly Business Review. Assuming I don’t freeze to death walking over there.
— Jeff Newfeld (@jeffnew) December 15, 2008
I am working on the agenda for our Quarterly Business Review Meeting. About 50 of our business unit managers attend.
— Michael Hyatt (@MichaelHyatt) January 7, 2009
is reading up on SAAS http://en.wikipedia.org/wiki/Software_as_a_Service
— Dave Q (@goodspeed) January 26, 2007
talking about SaaS nice…
— john (@jpapa) January 30, 2007
now: sleep as a service. #SaaS
— Markus Angermeier (@kosmar) April 8, 2008
everything’s an upsell
— David Fiander (@djfiander) March 9, 2007
bad turbotax! not letting you transfer last year’s info if you use their free online tax prep. hard upsell, no donut!
— jessamyn west (@jessamyn) March 23, 2007